eBay Spoof emails – Where to send them ?

Unfortunately as an eBay seller you will receive un-wanted and scamming emails ! eBay have a dedicated department that deals with such emails, and in turn diluting future scammers. E2U would recommend that you view your emails ONLY from your ‘My Messages’ account and NOT your own email account (all emails going to My Messages would have already been filtered by eBay and will be safe). If you do receive any emails via your own account, and they look suspicious or un-related to any eBay communication, sales or purchases, we would strongly recommend you forward them to spoof@ebay.co.uk, where you will receive confirmation of the validation. We would also suggest you forward any PayPal suspicious emails to soof@paypal.co.uk.

If you have any case studies/suggestions please email the team.

www.e2usolutions.co.uk

eBay – What Communication do they have !!

Hi

Is it me or are the eBay customer service team totally irrational !?

E2U have a host of clients who sell on eBay and we have in one instance a seller, who sells tea, been trying to contact and replying to some cancellation notices that eBay are sending them ! The two issues eBay have are totally irrelevant and if they had had the decency to contact us to discuss would have been able to resolve it satisfactorily. The issues in question are 1. Third party links were in our listings (if they had taken the time to view them would have realised that the mentioned link was a skype link !!) and 2. They are saying that as a business seller we need to show our business address and as they quote, it needs to be”- On a Shop’s custom page that is no more than one click from their main Shop page”. Well, it is actually on our main shop page and is one click away ! Se link Chadao – Contact Us

We have sent numerous and replied to the relevant emails but have not had one response !!

We are advising our clients to diversify their market places, mainly due to the lack of professionalism and communication on eBay’s part.

 

The E2U Solutions Team

eBay – if only THEY had a feedback system for buyers and sellers to see !!??

 

Can you imagine if eBay had some kind of voting/feedback system whereby all sellers and buyers could leave comments and score their feelings and views on how eBay conduct business and communicate with their so called community ! one of our clients today received a listing violation notification that a couple of their items had been pulled due to them having ‘inappropriate links’ !! as far as we can see the links in question were either a ’skype us’ button, which allows buyers to contact us direct and instantly, which eBay recommends (also owning skype you may think would be favourable to eBay!) and possibly the fact that we had ‘cross promotion’ links to our other items on the eBay platform !!

How dare they just cancel our listings without prior notification, warning and without advising us beforehand, which in turn has now decreased our normally impeccable DSR ratings to ‘fair’. All that hard work and determination just to be tilted by eBay’s lack of respect and communication!!

We will continue, for the time being, to list our products on the platform, but can promise that we will from now on look further into up and coming marketplaces that will be, in no time at all, offering our products to the same or if not more buyers than eBay !

And one more thing if you view chat rooms and discussion boards and listen to what buyers and sellers are saying about ALL selling platforms (Amazon, included) you’ll probably find most of the negatives are targeted at eBay !! I would be really worried !!

Are you ready for the changes coming the 25th September 2008 ??

Shops have changed

We’re retiring Shop Inventory Format, which means that Buy It Now is the only format for sellers to use for fixed price listings. Your Shop subscription will be a way to get lower insertion fees, especially if you’re listing lots of items, and these listings will have full visibility in main search results.

Which shop is right for you?

You can choose from three different Shops: Basic, Featured and Anchor. Each gives you access to significant discounts on Buy It Now insertion fees, with your listings showing up in the main search results.

Shop Name	Qualifying criteria	Monthly subscription	Buy It Now Insertion Fee		Telephone Support
			Media category	All other categories (except vehicles)
No shop	N/A	N/A	20p	40p	No
Basic	Must have minumum 10 positive Feedback or be PayPal Verified	£14.99	10p	20p	No
Featured	Must meet all of the following: Business registered PayPal Verified 12 month DSR score of 4.4 and above across the four DSRs	£49.99	5p	5p	Yes
Anchor	Must meet all of the following: Business registered PayPal Verified 12 month DSR score of 4.6 and above across the four DSRs	£349.99	1p	1p	Yes

Signing up for even the Basic Shop means your insertion fees for Buy It Now listings will be 50% lower than if you don’t have a Shop. Anchor Shops will benefit from Buy It Now insertion fees of just 1p, meaning you can put your entire inventory on eBay at much lower cost. In addition, Anchor and Featured Shop subscriptions come with telephone support so you can get help easily and quickly when you need it.

Get the right tools

Signing up for a Shop also gives you access to sales and marketing tools. These will help you manage your sales more efficiently, and market your business effectively, with marketing emails, flyers, Shop-branded templates and even the ability to publish product data direct to customers and shopping comparison sites.

What do I need to do?

Choose the right shop

• If you’re not quite sure which Shop is best for your business, use our Fee Illustrator to find out how you can get the best fees for your business.
  

Register your interest

• To take advantage of all these great benefits as soon as they’re available, visit the Shops registration page to register your interest in advance. You’ll need to meet certain qualifying criteria depending on the Shop you want to sign up to.
  

Register your interest

 
 

FAQ

• Why are you making changes to Shops and Buy It Now?
  
  • We’re making the changes to Shops and how Buy It Now listings work because visitors to eBay increasingly want the convenience of shopping for great value, often new, items at a fixed price alongside auctions.

    We want to give all our sellers the opportunity to meet that demand by choosing a business model that best suits their items, whether that is through fixed-price sales or auction-format sales.

• Why will the monthly subscription to my Shop be going up?
  
  • The new Shops offer much more than the old ones.

    An important improvement to Shops is that from 25th September, items selling through a Shop will be visible in main search results.

    Shops will also enable you to access lower insertion fees and in the case of Featured and Anchor shops , telephone support , as well as other marketing tools.

• I have a basic Shop. What benefits am I getting for my increased monthly fee?
  
  • We’re making major improvements to Shops that mean although prices have gone up, they’ll offer greater benefits than before.

    The change to visibility of Shop listings alone means that these are more likely to sell. Different Shop levels also give you reduced upfront costs in the insertion fees.

    We can’t say that every single current Shop owner will benefit from the changes we’ve made, but there are other things to bear in mind:
    

    • The monthly subscription is just one element of the cost of a Shop, and should be considered alongside the reduced insertion fees available, free Gallery, and other changes.
      
    • The monthly fee for Featured and Anchor shops gets you access to other great benefits, such as access to marketing tools, even further reduced insertion fees and telephone support.
      
    • The changes to visibility of Shop items means you’re more likely to sell from your listings.
      
• Will my monthly fees go up or down if I list and sell the same as today?
  
  • Please use our online fee illustrator to compare your fees.
    
• Are there criteria for owning a Shop from 25th September?
  
  • Yes. The qualification criteria are:
    Basic Shop: minimum positive Feedback of 10 and/or PayPal verified
    Featured Shop: minimum DSR scores of 4.4, based on a 12-month average
    Anchor Shop: minimum DSR scores of 4.6, based on a 12-month average

• If I do nothing to my Shop subscription, what happens on 25th September?
  
  • To move to the new equivalent tier Shop (shop tier names remain the same), you do not have to do anything. You will be automatically moved onto the new equivalent Shop on 25th September. From this time, the new Shop subscription fees, insertion fees and final value fees will apply.

    We’re also changing the qualification criteria for Shops. These will apply to new Shops from 25th September. As a current Shop owner, these will apply to you from October.

    The qualification criteria are:

    Basic Shop: minimum positive Feedback of 10 and/or PayPal verified
    Featured Shop: minimum DSR scores of 4.4, based on a 12-month average
    Anchor Shop: minimum DSR scores of 4.6, based on a 12-month average

• If I upgrade my Shop mid-billing cycle, what do I pay?
  
  • When upgrading your Shop to a higher tier, the new subscription level is effective immediately and the higher subscription fee will apply from the day you sign up.

    For example:
    - 1st October: you are a Basic Shop subscriber.
    - 1st October invoice: you are billed for the full month ahead (October) at basic level.
    - 24th October: you upgrade to a Featured Shop.
    - 1st November invoice: you will be billed for the full month ahead (November) at Featured level, credited back Basic Shop fees and charged at Featured level for the period 24th-30th October.

    Please note that if you are within the 30-day minimum subscription period for a shop, you will not receive a credit for the unused period.

• If I downgrade my Shop mid billing-cycle, what do I pay?
  
  • Shops subscriptions are for a minimum 30-day period. If you downgrade within this period, you will be billed for the entire 30 days. If you downgrade after 30 days, the subscription that you pay in respect of the post-30 day period will be pro-rated, and any overpayment will be reflected in a later invoice.

    For example:
    - 1st September: you are a Featured Shop subscriber.
    - 1st September invoice: you are billed for the full month ahead (September) at Featured level.
    - 25th September: you change down to a Basic Shop.
    - 1st October invoice: you are billed for the full month ahead (October) at Basic level, and credited back the fees charged at Featured level for the period 25th-30th September. (You would not be credited back the fees charged at Featured level for the period 24th-30th September if you that time period fell within the minimum 30-day period for subscriptions)

• Can I list now and schedule the listings to start on 25th September to take advantage of the new Shop Insertion Fees?
  
  • Yes, but you will see today’s price in SYI. You will be billed the new fees when the listings starts on 25th September.
    
• If my DSRs drop below the required 4.4 for a Featured shop, will I be moved to a Basic Shop immediately?
  
  • We’ll be checking Shops’ DSR performance regularly and taking action if they’re not meeting requirements. We’ll give you a period of time to make improvements before taking action.
    

 

Why not contact us to discuss eBay business templates and our fully managed services available ? e2u – helping the retail world sell On-line.